Covid-19 Update 12 May 2020

Safe Exit Framework - Level 3 measures to permit sale and rental viewings, valuations and rental inspections.

In line with the Government of Jersey’s latest instructions on the control of Covid-19 as issued on 11th May 2020, our offices remain closed until further notice with our team working remotely. We continue to be able to maintain essential functions, such as organizing a response to essential maintenance issues or progressing existing sales through to completion where permitted.

As an important step forward in the easing of business restrictions the Government’s new Level 3 policy also now permits us to conduct property viewings, valuations and rental inspections, subject to following the Government’s strict guidelines as detailed below. Once a viewing has been scheduled, applicants, owners and any current occupants will be sent details of the protocols to be followed. Each individual will be required to acknowledge by e-mail that they have read and understood our terms before the viewing goes ahead.

Prior to visiting the property:

• The prospective customer must pre-register with the business providing all contact details.

• All relevant parties (agent, property owner, property occupier, purchaser, surveyor etc.) should provide a declaration to the business that they are not showing any symptoms of COVID-19.

• The property visit cannot be carried out if any property occupier is isolating either because they have COVID-19, are symptomatic, or are shielding because they are severely vulnerable to COVID-19. The business is responsible for confirming this prior to the property visit.

• All property visits should be carried out at an appointed time by contacts from outside their household in line with the Government of Jersey guidance.

• Viewings should be undertaken at an empty property wherever possible. Where this is not possible the viewing should coincide with the usual occupant’s permitted time outside the house in line with the Government of Jersey guidance.

• The property owner is responsible for cleaning the premises before the visit – as a minimum this must include the cleaning of surfaces that are regularly touched, and those which the negotiator/property manager will have to touch, such as door handles and light switches.

• The property owner should open all appropriate doors and cupboards prior to the viewing.

• Paper copies of the property details should not be supplied to potential purchasers.

During the property visit

All necessary precautions should be taken during the viewing including:

• Maintaining a physical distance of 2 metres with those outside your household at all times

• Sanitising hands on arrival and departure, with the business responsible for providing hand sanitiser at the entrance to the property.

• Customers should be advised not to touch anything.

• The negotiator/property manager should wear gloves and try to ensure that only they touch surfaces, including door handles and light switches.

• The negotiator/property manager should clean anything that it has been necessary to touch with disinfectant wipes as they move around the property.

• Viewings should be no more than twenty minutes

• Wearing of cloth face masks is encouraged

It is the responsibility of the business to ensure that their customers are made aware of the above conditions and that they adhere to them.

If it is not possible to adhere to the above conditions, then the property visit should not go ahead.

Open viewings and back to back viewings

Open viewings and back to back viewings are not permitted.

Removal and relocation services

To support Islanders who absolutely need to move home, essential removals and relocation is designated as ‘essential work’ and workers providing these services can travel outside the home for this purpose. Businesses providing removals or relocation services must implement strict physical distancing. Employees should remain two metres from each other and from customers at all times. This includes during travel. Businesses should also ensure rigorous hygiene.

How best to contact us during the current Covid-19 crisis.

If you need to contact us please use e-mail as much as possible.

If you wish to speak to us please call us on:

David Voak, Director on 07797725621

Mark Sinden, Lettings Property Manager on 07797 759312

Donald Meiklejohn, Sales Negotiator on 07797 753413

We look forward to being able to welcome you into our offices again at some time in the future.

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